Policies
1️⃣ Claims & Invoices
A claim is a commitment to purchase, whether made during a live sale or on a post. After you claim an item, I will follow up to request your full shipping information, including your email address.
Once we have your details, we will send you a link to our payment system. This link will provide the item details, including the description, price, and a photo of the item. Payment can be made securely via credit card, debit card, or PayPal. Installment payment options are also available.
2️⃣ Packing & Shipping Costs
After payment is received via the first link, we will securely pack, weigh, and measure your item. A second link will then be sent for the shipping cost, which includes a small rounding to cover overhead expenses such as packing materials, boxes, tape, and bubble wrap.
Items will be shipped within one week of payment unless otherwise communicated.
3️⃣ Damaged Items
If an item arrives broken, please provide multiple photos of the following:
- The item itself
- The outside of the box
- The inside of the box, including all packing materials
Once these photos are received, I will promptly refund the cost of the broken item and handle the claim process directly.
4️⃣ Refund Policy
No refunds are permitted, except in cases where the item arrives broken as outlined above.
5️⃣ Communication
Clear and timely communication is important! If you have any questions or need assistance at any stage of the process, please don’t hesitate to reach out. We are here to ensure your experience is seamless and enjoyable.
